The Florida Blue provider phone number is 800-727-2227, the Contact Center for claims payment, eligibility and benefits, authorization and referral questions, contract inquiries and Availity issues. Have your NPI or an Availity Transaction ID ready. Use 800-955-5692 for preservice medical review and for peer to peer on a denied Florida Blue authorization. Use 800-676-BLUE (2583) for a member of another state's Blue plan. 1-800-352-2583 is Florida Blue's general help line, not the provider Contact Center.
Which Florida Blue Number Should a Provider Call?
Call the Contact Center at 800-727-2227 unless the question is a clinical review, an out-of-area Blue member, or a service a vendor manages. Florida Blue's provider quick reference guide splits provider contacts by department. The wrong line usually means a transfer and a second hold.
Two numbers cause most of the confusion. 1-800-352-2583 appears in Florida Blue's site footer as the general "how can we help" line; the provider guide lists the Contact Center separately at 800-727-2227. And 800-955-5692 is not a claims line. It is the utilization management number for preservice review and peer to peer.
The Contact Center Asks for an ID Up Front
Florida Blue's guide says an Availity Transaction ID or the provider's NPI is required for Contact Center calls. Look up the claim or authorization in Availity before dialing so you have the transaction ID if the rep asks for it.
Florida Blue Provider Contact Directory by Department
The main lines below cover most practice calls. Every number comes from Florida Blue's Contact Us quick reference guide and the matching provider quick reference guide, both reviewed October 26, 2026. Neither page publishes hours.
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| Department | Phone | Use It For | Notes |
|---|---|---|---|
| Contact Center (provider customer service) | 800-727-2227 | Claims payment, eligibility and benefits, authorizations and referrals, contract inquiries, Availity issues, dental inquiries | Availity Transaction ID or NPI required; follow the voice prompts |
| Preservice Medical Review | 800-955-5692 | Authorization, referral and inquiry support | Florida Blue directs providers to enter requests in Availity |
| Peer to Peer | 800-955-5692 | Discussing a denied authorization with a reviewer | Florida Blue denied authorizations only, not vendor-managed denials |
| BlueCard (out-of-area members) | 800-676-BLUE (2583) | Benefits and utilization management questions for members of other Blue plans | Give the three-character prefix from the member ID card |
| Transplant Requests | 844-701-2583 | Transplant authorization requests | Fax 904-357-6331 |
| Care Management | 844-730-BLUE (2583) | Referring an active member into a care program | |
| Medicare Advantage Case Management | 800-955-5692 | Case management for Medicare Advantage members | |
| Dental Customer Service | 888-223-4892 | Dental claims, eligibility and benefits | |
| State Employee Group Inquiries | 800-825-2583 | State of Florida employee plan questions | |
| Healthy Addition prenatal program | 800-955-7635, Option 6 | Prenatal program enrollment | |
| Fraud and abuse reporting | 800-678-8355 | Reporting suspected fraud |
For mailed provider clinical appeals, the address is Florida Blue Provider Disputes Department, P.O. Box 44232, Jacksonville, FL 32231-4232, per the Provider Clinical Appeal Form instructions. Florida Blue's online training page also describes Availity's Electronic Appeals tool. The forms and deadlines are covered in the Florida Blue appeal form guide.
Florida Blue Prior Authorization and Fax Numbers
Submit Florida Blue prior authorization through Availity, and use the fax lines only for the request type each one is labeled for. The preservice phone line, 800-955-5692, is shared across commercial, Medicare Advantage and FEP. The fax numbers are not.
| Fax Line | Fax Number | Scope |
|---|---|---|
| General / VPCR / VPSS preservice | 877-219-9448 | General preservice and voluntary pre-service requests |
| Prescription preservice | 904-905-9849 | Prescription preservice requests |
| Medicare Advantage medical | 904-301-1614 | Medicare Advantage, Florida Blue Medicare and Medicare PPO medical requests |
| Medicare Advantage Part B Rx | 904-357-6699 | Medicare Advantage and Florida Blue Medicare Part B drug requests |
| FEP preservice / VPCR | 866-441-1569 | Federal Employee Program |
| State Account preservice / VPCR | 866-441-1568 | State of Florida employee plans |
| Transplant | 904-357-6331 | Transplant requests |
Concurrent review faxes are split by product and region. Florida Blue lists Medicare Advantage 954-714-4109, Statewide Discharge Census 888-757-4921, Federal and State Employees 850-479-6686, Commercial South Region 813-806-1428, Commercial North Region (including Florida travelers) 407-804-4432, Subacute Care South Region 954-714-4143, Subacute Care North Region 305-716-2731, Subacute Care Medicare Advantage 813-806-1277, and Out of State Residents 904-357-6087. The guide asks you to include the authorization number on faxed medical records.
For the authorization rules behind these lines, including which services need review and the decision timeframes, see our Florida Blue prior authorization guide.
Peer to Peer Has a Narrow Scope
Florida Blue labels 800-955-5692 for peer to peer on Florida Blue denied authorizations only. If a vendor issued the denial, the letterhead names that vendor. Use the vendor's process, not the Florida Blue line. Our peer-to-peer review call script covers what to have open when the reviewer picks up.
Delegated Vendors: When Florida Blue Isn't the Right Call
Call the vendor first when the service falls in a delegated program, because the vendor runs that program's review. The quick reference guide lists these provider-facing vendor contacts:
| Vendor | Program | Phone | Fax |
|---|---|---|---|
| Prime Therapeutics | Physician Administered Drug Program | 800-424-4947, Option 1 | 888-656-6671 |
| CareCentrix | DME, home health, home infusion coordination, orthotics and prosthetics | 877-561-9910 | 877-627-6688 |
| Lucet | Psychiatric and substance use needs | 866-730-5006 | |
| Lucet (FEP) | FEP prior approval | 866-350-2280 | |
| Caremark Specialty Pharmacy Services | Specialty pharmacy, hemophilia, stock replacement | 866-814-5506, Options 1 and 4 | 866-249-6155 |
| CoverMyMeds | Electronic prior authorization | 866-452-5017 | |
| Alignment Health | BlueMedicare Preferred HMO in Clay, Duval, Sarasota, Pinellas and Manatee Counties | 844-783-5191 | |
| MES Solutions | Adverse determination disputes and billing dispute external review | 800-437-8583 | 888-868-2087 |
| Availity technical support | Portal login and technical issues | 800-282-4548 | |
| CAQH | Credentialing technical support | 888-599-1771 | 866-293-0414 |
Note the Prime Therapeutics label. Florida Blue lists 800-424-4947 for its Physician Administered Drug Program, which covers drugs given in the office or facility, not every specialty drug. Check the program named on the authorization record before you call. Florida Blue's guide also lists regional programs for South Florida, such as Eye Management, Inc. (800-329-1152) for ophthalmology and Dermatology Network Solutions (844-222-3535) and Podiatry Network Solutions (844-222-3939).
Medicare Advantage, FEP, and BlueCard Calls
BlueMedicare, FEP and out-of-area BlueCard members each change part of the routing, so confirm the product on the member ID card before dialing.
- BlueMedicare (Medicare Advantage). The guide does not publish a separate Medicare Advantage provider service number. Medicare-specific entries are the preservice faxes, the concurrent-review fax and case management at 800-955-5692. BlueMedicare Preferred HMO members in five counties are managed by Alignment Health (844-783-5191).
- Federal Employee Program. FEP prior authorization uses 800-955-5692, FEP prior approval through Lucet uses 866-350-2280, and FEP care and case management uses 866-287-9569. FEP preservice faxes go to 866-441-1569.
- BlueCard. For a member of another Blue plan, call 800-676-BLUE (2583) with the three-character prefix for benefits and UM questions. Florida Blue still processes the claim as the local host plan. See our BCBS provider phone numbers guide for how BlueCard routing works across the 33 Blue companies.
What to Have Ready Before You Call
Have the identifiers ready before you dial, because the Contact Center asks for them before routing:
- NPI or Availity Transaction ID: required by Florida Blue for Contact Center calls
- Tax ID Number: the billing entity's, for claims and contract questions
- Member ID with prefix: confirms Florida Blue versus BlueCard, and the product
- Claim number or authorization number: for status, reprocessing or a fax cover sheet
- The denial or remittance reason code: so the rep can find the exact edit
For a step-by-step version, use our claim status call script or the eligibility verification call script. If the call is about a deadline, check Florida Blue timely filing limits first so the rep doesn't burn the time you have left.
Common Mistake
Calling the Contact Center to dispute a clinical denial. The Contact Center can explain status and reason codes, but it doesn't decide clinical appeals. For a denied authorization, ask for peer to peer at 800-955-5692 or file through the appeal process in how to appeal Florida Blue denials.
How Muni Calls Handles Florida Blue Provider Calls
Muni Calls places configured outbound payer calls, such as Florida Blue claim status or eligibility checks, and returns the result for staff review. Your team confirms the destination number, the member's product and the information the rep needs before a call runs. Results include the reference number and representative details when Florida Blue provides them. A demo shows which Florida Blue workflows fit your practice.
Frequently Asked Questions
What is the Florida Blue provider phone number?
800-727-2227 is the Florida Blue Contact Center for providers. It handles claims payment, eligibility and benefits, authorization and referral questions, contract inquiries, Availity issues and dental inquiries. Florida Blue requires an Availity Transaction ID or NPI on the call.
What is the Florida Blue prior authorization phone number?
800-955-5692 is the preservice medical review line, and Florida Blue directs providers to enter authorization requests in Availity. The same number handles peer to peer for Florida Blue denied authorizations and FEP prior authorization. Fax numbers differ by product; see the fax table above.
Is 1-800-352-2583 the Florida Blue provider number?
No. Florida Blue lists 1-800-352-2583 as its general help line. Its provider quick reference guide lists the provider Contact Center separately at 800-727-2227.
How do I request a peer-to-peer review with Florida Blue?
Call 800-955-5692. Florida Blue labels this number for peer to peer on Florida Blue denied authorizations only. If a vendor such as Prime Therapeutics or Lucet issued the denial, follow that vendor's process instead.
What number do I call for an out-of-state Blue Cross member treated in Florida?
Call BlueCard at 800-676-BLUE (2583) and give the three-character prefix from the member ID card. That line handles benefits and utilization management questions. Submit the claim to Florida Blue as the local host plan.
What is the Florida Blue Availity support number?
Availity technical support is 800-282-4548. Use it for login and portal problems. Claims and benefits questions go to the Florida Blue Contact Center at 800-727-2227.
Stop Re-Dialing the Wrong Florida Blue Line
Save the four main lines in your practice contact sheet: the Contact Center for claims and benefits, utilization management for reviews, BlueCard for out-of-area members, and the vendor on the letterhead for delegated programs. For the denial workflow after the call, see our Florida Blue denied claim guide.
Sources were checked October 26, 2026, against Florida Blue's Contact Us and provider quick reference guides. Contact details change without notice. If a number here conflicts with a current denial letter, remittance advice or authorization record, follow the document. This guide is for administrative and billing purposes and is not medical or legal advice.