For independent practices and their teams
Answer patient calls, handle insurance phone work, and prepare appeal drafts. Start with the work your team needs help with.
Answer patient calls, capture requests, and make approved insurance calls. Keep your team in the loop.
$49/month per connected line + $0.59/minute
14 days or 30 minutes free, whichever comes first.
Card required to connect a number. Trial starts at activation; upgrade explicitly to continue.
Turn denial documents into an appeal draft, policy references, and an evidence checklist for your team to review.
First 3 appeals free. Then $20 per appeal.
No credit card to start. Your team reviews the draft and submits through your usual route.
A look at the work
Illustrative examples with fictional content. No patient data or customer results.
Muni Calls · Example
Incoming patient call
“Could your team call me back about an appointment?”
Request captured for staff
Appointment callback requested. Your team handles scheduling and any clinical questions.
Muni Appeals · Example
Illustrative draft excerpt
“We request reconsideration of this denial based on the enclosed clinical documentation.”
Prepared for your review
Check the facts, verify the references, and gather the missing evidence before submitting.
Fits the way your practice works
Use either product alongside your existing EHR and billing team. Choose what you need and get started online.
Start with Calls, Appeals, or both. Each has its own pricing and free allowance, so you can try the product that fits your team's next task.
For Calls, configure the phone workflow, staff handoff, and required agreements before activation. For Appeals, add a denial and supporting documents in the secure workspace.
Your staff handles clinical questions and reviews Calls handoffs. Your practice verifies appeal facts, plan requirements, and deadlines, then approves and submits through its usual route.
Questions, answered
What to know before you start with Calls or Appeals.
Muni Calls helps with patient phone calls and approved insurance inquiries: answer incoming calls, capture requests, and hand off to staff, or make approved insurance calls. Muni Appeals turns denial documents into an appeal draft, policy references, and an evidence checklist. Your team reviews and submits the appeal. Start with whichever work your practice needs help with.
Yes. Calls and Appeals are available separately, with their own pricing and free allowances. You can use either one or both. An Appeals purchase does not include Calls usage, and a Calls subscription does not include paid appeals. Neither product requires Muni EHR.
Set up patient calls, insurance calls, or both online; no sales call is required. Muni Calls costs $49/month per connected phone line plus $0.59/minute of AI-connected time. Incoming patient calls and outgoing insurance calls use the same rate. Each practice setup connects one dedicated number with team access and no setup fee. The free trial lasts 14 days or 30 minutes, whichever comes first. Patient and insurance calls share that allowance. A card is required to connect a trial number; the trial starts at activation and never automatically becomes a paid subscription. Upgrade explicitly when you choose to start paid service. Usage is measured in connected seconds, including silence and hold time while AI remains connected. Verification, trial usage, staff fallback, and time after transfer are not billed as paid AI usage. Clinical decisions and authorization submissions stay with your team. Prices are USD before applicable taxes.
Your first 3 appeals are free, with no credit card or setup fee. After that, each appeal is $20. Appeals has no subscription and its purchased credits never expire. You are paying for appeal preparation, not a guaranteed payer outcome. Your practice reviews and submits the appeal; phone calls are priced separately through Calls.
For Calls, have your practice details, phone workflow, and staff handoff information ready. Complete the required agreements and setup checks before activation; a card is required to connect a trial number. For Appeals, create your practice and add the denial letter or EOB and supporting records in the secure Appeals workspace. Do not send patient documents through a marketing or contact form.
No. Calls works alongside your existing practice tools, and Appeals works from the denial documents you upload. Keep your current EHR, clearinghouse, and billing relationships. Muni EHR is a separate early-access product and is not a prerequisite for either Calls or Appeals.
Your team handles clinical questions, reviews Calls handoffs, and approves insurance phone work. For Appeals, your practice verifies clinical facts, current plan requirements, filing deadlines, and references, then approves, signs, and submits through its usual route. Neither product guarantees an insurer decision.
Muni provides a Business Associate Agreement for practices handling protected health information. Complete the required agreements in the product before using patient data. Patient data is encrypted in transit and at rest, and protected health information is not used to train shared AI models. Use the secure product workspace for patient information, rather than marketing or support forms.
Yes. The homepage shows clearly labeled illustrative examples of both products. Explore the Calls page for patient and insurance phone workflows, or watch the public Appeals product demo to see the draft and review workflow. The examples use fictional content and are not customer results.
Your next task is a good place to start
A phone line that needs covering. A denial that needs a draft. Pick the product that fits.
Use either product on its own. No EHR migration required.
