Take patient and insurance calls
off your team's plate.
Answer patients, check benefits, and follow up with insurers. One Muni Calls plan: $49/month per connected phone line plus $0.59/minute. Choose the work your team needs help with.
14 days or 30 minutes free, whichever comes first, shared across patient and insurance calls. Card required to connect a number. No setup fee or automatic subscription.
One line, the work you choose
- Patient calls
- Eligibility & benefits
- Claim follow-up
- Authorization status
Give callers a clear next step.
Keep your team's attention on the work in front of them. Muni handles the first conversation using the practice information you approve.
- $49per line / month
- $0.59per AI-connected minute
Answer incoming calls
Greet callers and answer routine questions using your practice's approved hours, location, and instructions.
Capture what they need
Collect the reason for a call and appointment requests for staff review. Your team confirms availability and handles clinical decisions.
Keep staff within reach
Hand off supported requests to your team. When the trial ends or your spending cap is reached, new calls route to your verified staff fallback phone.
Move follow-up off your team's phone queue.
Use the same line and pricing for eligibility, claim-status follow-up, and existing authorization inquiries. Approve the workflow, calling hours, and staff-review rules before Muni starts.
Check coverage and benefits
Call insurers to verify eligibility and the benefit details your team needs, using the practice and case information you approve.
Follow up on claims and authorizations
Ask for claim status, existing authorization status, reference numbers, and next steps. Your team handles submissions and clinical decisions.
Share one allowance and spending cap
Patient and insurance calls draw from the same 30-minute trial allowance and paid usage budget. New outgoing calls stop when access or budget runs out; unresolved work stays available for staff review.
Set it up around your practice.
Choose patient calls, insurance calls, or both. Each practice setup connects one dedicated Muni number. Keep your existing phone service in place while you test.
Choose the work and approve the instructions
Add your practice information, select the workflows, and review the service agreement. Insurance calls also need your practice's NPI and an approved operating policy.
Verify before activation
Save a card, connect a dedicated number, run the setup checks, and answer a verification call on the phone your staff controls.
Test, then forward your calls
Activate to start your 14-day or 30-minute trial. Test an inbound call and the staff fallback before forwarding your existing line. Paid service starts only when you explicitly upgrade.
Patient calls and insurance calls
Put your line
to work.
Choose the calls you want help with. One rate, one shared trial, and an upgrade only when you choose.
Questions, answered
Frequently asked questions
Patient calls, insurance workflows, one price, and the controls your team keeps.
Choose incoming patient calls, outgoing insurance calls, or both. Muni answers routine practice questions, captures caller and appointment requests, checks eligibility and benefits, and follows up on claims and existing authorizations. Your team approves the workflows, confirms appointments, handles clinical questions, and submits authorizations.
Setup connects a dedicated Muni number. After activation, test that number and the staff fallback before forwarding your existing line with your current phone provider. Keep your existing service active. Number porting is not part of self-serve setup, and your verified staff fallback phone must never forward back to Muni.
Set up patient calls, insurance calls, or both online; no sales call is required. Muni Calls costs $49/month per connected phone line plus $0.59/minute of AI-connected time. Incoming patient calls and outgoing insurance calls use the same rate. Each practice setup connects one dedicated number with team access and no setup fee. The free trial lasts 14 days or 30 minutes, whichever comes first. Patient and insurance calls share that allowance. A card is required to connect a trial number; the trial starts at activation and never automatically becomes a paid subscription. Upgrade explicitly when you choose to start paid service. Usage is measured in connected seconds, including silence and hold time while AI remains connected. Verification, trial usage, staff fallback, and time after transfer are not billed as paid AI usage. Clinical decisions and authorization submissions stay with your team. Prices are USD before applicable taxes.
Supported requests hand off to staff. Keep the phone you verified during setup available as the fallback destination. When the trial ends, paid access stops, or the shared spending cap is reached, new incoming calls route to that staff phone and new outgoing insurance calls stop. Your practice still needs a continuity plan for provider outages or unanswered staff transfers.
Yes. Eligibility, claim-status and existing authorization inquiries use the same $49/month per line plus $0.59/minute pricing as patient calls. Both share one trial allowance and paid usage budget. Select and approve each workflow during setup, including the calling hours and staff-review rules. Muni does not make clinical decisions or submit authorizations.
Your trial starts when you activate your tested Calls line, after the agreement, saved card, setup checks and phone verification are complete. Patient and insurance calls share 30 connected minutes. The trial ends after 14 days or those 30 minutes, whichever comes first, and never automatically becomes paid service. Upgrade explicitly to continue AI calls.