The payer hold queue
should not own your day
Muni Calls places routine payer calls, waits through phone trees, gathers answers, and hands your team the outcome instead of another hour on hold.
Built for prior auth, claim status, eligibility, and follow-up loops.
Calling into
- Prior auth
- Claim status
- Eligibility
- Aetna
- BCBS
- UnitedHealthcare
Muni handles the repetitive calls nobody can protect time for.
The best use of AI voice is not replacing judgment. It is absorbing the payer choreography that blocks the day.
- fixed
- monthly scope
- all
- major payers
Live call queue
Routine payer work stays in motion.
Staff sees
Outcome, transcript, blockers, next step, and whether a human needs to take over.
Prior authorization follow-up
Muni calls to check status, retrieve requirements, and surface what is still blocking approval.
Claim status and payment chasing
Unpaid claims get a persistent follow-up path instead of waiting for someone to find a quiet hour.
Eligibility and routine verification
The system gathers structured answers and leaves exceptions for the humans who can actually resolve them.
Calls are only valuable when the result is legible.
A completed call should not create another mystery. Muni turns outcomes into notes, next steps, and escalation context.
Call result
One clean handoff instead of another mystery.
Outcome
Status confirmed
Blocker
Missing payer requirement
Next step
Submit requested item
Escalation
Human review only if needed
Review trail
Navigates the low-value friction
Phone trees, hold music, repetitive identity checks, and basic status questions are exactly the work a machine should endure.
Keeps transcript and outcome context
Your team gets the call result with enough detail to decide whether to submit, wait, escalate, or appeal.
Escalates instead of improvising
Complex calls route back to staff with what Muni already learned, so humans start from context instead of zero.
“Your office manager should not be the practice's hold-music department.”
Muni Calls
Payer phones
Put the hold queue
on autopilot
Tell us which payer calls are chewing up the week. We will map whether Calls, Appeals, or both are the right first move.
Questions, answered
Frequently asked questions
What the calling agent handles, what it escalates, and how it fits into the denial workflow.
Muni Calls uses AI voice technology to place calls to insurance companies on your behalf. The AI navigates phone trees, waits on hold, provides the reference information, and completes calls for prior authorizations, claim status updates, and eligibility verification — then hands your team a structured outcome instead of a voicemail.
Muni Calls handles four main types of calls: (1) Prior authorization calls to get approvals for procedures, (2) Claim status follow-ups for unpaid claims over 30 days old, (3) Eligibility verification before appointments, and (4) Patient call answering for appointment scheduling and general inquiries.
$499/month is the standardized receptionist plan for smaller practices. Managed payer operations - including eligibility, prior authorization, claim status, batch calling, and custom payer playbooks - receive a fixed monthly quote based on volume, workflow complexity, and support needs.
Complex cases that require human judgment are escalated to your staff with all the information the AI gathered during the call. Routine status and verification calls are handled automatically. You always have full visibility into call outcomes and can review transcripts.
Muni Calls works with all major insurance companies including Aetna, Blue Cross Blue Shield plans, UnitedHealthcare, Cigna, Humana, Medicare, and Medicaid. Our AI learns each insurer's phone trees and processes for optimal call handling.
Muni starts handling calls from day one after setup. Staff time savings are visible from the first week, because the hold queue stops being your team's job.