Cigna's main provider line is 800-88-CIGNA (882-4462) — customer service, claims, appeals, and credentialing for standard ID cards ("G"/GWH-Cigna cards use 866-494-2111 instead). Many specialty prior authorizations route to eviCore, not Cigna directly. Behavioral health goes to Evernorth at 800-926-2273. And Medicare Advantage isn't Cigna's business anymore — HCSC bought it in 2025 and rebranded it HealthSpring.
Why "the Cigna Number" Isn't One Number
Front-desk staff searching for "the Cigna provider phone number" usually want one line to save to the practice's contact sheet. Cigna doesn't work that way. Calls split by which department handles the request, which ID card the patient carries, and — for a growing share of services — which outside company Cigna has delegated the review to.
That last part is the complication that makes Cigna harder to route correctly than most major payers: eviCore by Evernorth manages prior authorization for a wide swath of specialty services under Cigna's brand, using its own phone tree entirely separate from Cigna's main provider line. HCSC now owns the former Cigna Medicare Advantage business under the HealthSpring brand, but ownership and service delegation are separate questions: HealthSpring still delegates several specialty PA categories to eviCore. Dialing the owner’s general line without checking the service and plan can still produce a transfer or a dead end.
Cigna Provider Contact Directory at a Glance
| Function | Number | Best Use |
|---|---|---|
| Customer Service / Claims / Appeals (standard ID cards) | 800-88-CIGNA (882-4462) | General provider line — claims status, appeals/disputes, medical management, dental network |
| Customer Service / Claims / Appeals ("G" / GWH-Cigna ID cards) | 866-494-2111 | Same functions as above, routed separately for this specific card population |
| Provider credentialing | 800-88-CIGNA (882-4462) | Select the credentialing option; have the practice's name and Tax ID ready to check application status |
| Appeals fax (standard cards) | 877-815-4827 | Mail: Cigna National Appeals, PO Box 188011, Chattanooga, TN 37422 |
| Appeals fax ("G" / GWH-Cigna cards) | 877-804-1679 | Mail: Cigna National Appeals, PO Box 188062, Chattanooga, TN 37422 |
| Evernorth Behavioral Health | 800-926-2273 | Behavioral health precertification and general provider support |
| Cigna LifeSOURCE Transplant Network | 800-668-9682 | Organ and tissue transplant network questions |
| Pharmacy prior authorization | CoverMyMeds (electronic) or 800-244-6224 | Medical record systems should route through CoverMyMeds/Surescripts first |
| Pharmacy appeal status | 800-753-2851 | Following up on a pharmacy-specific appeal already filed |
| Accredo specialty pharmacy (Physician Service Center) | 844-516-3319 | Specialty drug prescribing, status, and physician support |
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This directory is sourced from Cigna's own CHCP provider contact resource page and cross-checked against Cigna's Appeals and Disputes Policy page, current as of this guide's publish date. Phone numbers and mailing addresses change without much notice — if a call doesn't route the way this table describes, treat the number printed on the specific denial letter, remittance advice, or the patient's current ID card as authoritative over any published directory, including this one.
The 'G' Card Isn't a Typo
GWH-Cigna ("G" indicator) plans route customer service, appeals, and dental network questions through 866-494-2111 instead of the standard 800-88-CIGNA line, with their own dedicated appeals PO box (188062 vs. 188011 for everyone else). Check the ID card for the "G" or "GWH-Cigna" marking before dialing — this is a distinct population, not a typo or an old number.
Start Every Appeal With a Phone Call, Not a Form
Cigna's own appeals process explicitly asks providers to call 800-88-CIGNA (882-4462) before submitting a written appeal. Per Cigna's Appeals and Disputes page, many issues — including timely filing denials, incomplete claim submissions, and contract or fee schedule disputes — can be resolved with a real-time adjustment on that first call, without ever opening a formal appeal.
If the call doesn't resolve it, the written appeal goes to a different address depending on the delegate and card type:
| Appeal Type | Mailing Address |
|---|---|
| Standard commercial appeals | Cigna Healthcare Inc. National Appeals Unit (NAO), PO Box 188011, Chattanooga, TN 37422 |
| "GWH-Cigna" / "G" indicator cards | Cigna Healthcare Inc. National Appeals Unit (NAO), PO Box 188062, Chattanooga, TN 37422 |
| eviCore-delegated service denials | EviCore Claim Appeals, PO Box 5620, Hartford, CT 06102 |
| Express Scripts pharmacy denials | Express Scripts, Attn: Clinical Appeals Department, PO Box 66588, St. Louis, MO 63166-6588 (fax 877-852-4070) |
| Pharmacy appeal status by phone | 800-753-2851 |
Written appeals must be submitted within 180 calendar days of the initial payment or denial notice — or, for a payment that was adjusted rather than denied outright, within 180 days of the last payment adjustment. For the full appeal-letter workflow and a template, see our Cigna denial appeal guide.
eviCore Handles Prior Authorization for Most Specialty Services — Not Cigna
Cigna delegates prior authorization review for a wide range of specialty services to eviCore by Evernorth, a Cigna-owned utilization management company that runs its own intake and review process separate from Cigna's main provider line. Per Cigna's own provider contact page, eviCore routing covers diagnostic cardiology, high-tech radiology, musculoskeletal procedures, gastroenterology, radiation therapy, integrated oncology, sleep medicine, home health, and durable medical equipment. The current exceptions on that page are CareLink plans in Massachusetts and Rhode Island, plus Hawaii and Puerto Rico plans, which route through Cigna.
Because eviCore splits its own phone lines by specialty category rather than publishing one number, and because our Cigna prior authorization phone numbers guide already maintains that specialty-by-specialty routing table in depth, use that guide for the exact eviCore number to dial. The fastest way to confirm delegation before calling either line: the denial or determination letter names eviCore directly when it applies, and evicore.com/provider lets you check delegation status by CPT code without a call at all.
Confirm the Reviewer Before You Dial
A letter that names "eviCore" or "EviCore Healthcare" as the reviewing entity confirms delegated review, but the denial notice remains authoritative for the appeal destination. Check the plan exceptions and follow the notice's submission instructions rather than assuming every eviCore-reviewed request uses one universal appeal route. See our Cigna eviCore appeal guide after confirming the delegate.
Behavioral Health Goes to Evernorth, Not the Main Line
Behavioral health precertification and general provider support route to Evernorth Behavioral Health at 800-926-2273, confirmed identically across Cigna's Coverage and Claims contact page and its CHCP provider resource page. This is a separate operation from Cigna's medical Provider Services line — calling the main number for a behavioral health authorization gets transferred, and calling Evernorth for a medical claims question gets the same result in reverse.
Cigna Doesn't Handle Medicare Advantage Anymore — HealthSpring Does
This is the routing trap most likely to cost a practice real time in 2026: Cigna no longer owns its Medicare Advantage business. Health Care Service Corporation (HCSC) acquired Cigna's Medicare Advantage, Medicare Supplement, Medicare Part D, and CareAllies businesses in a deal that closed March 19, 2025, according to HCSC's own newsroom announcement. Members began receiving new HealthSpring-branded ID cards with their 2026 coverage, and HCSC's own provider page confirms HealthSpring "is part of Health Care Service Corporation" — not Cigna.
The practical effect is that HCSC owns and administers the plan, while the operational route still depends on the task. Availity payer ID 52192 supports electronic claims and specified PA workflows. HealthSpring's provider guide continues to delegate high-tech radiology and diagnostic cardiology, medical oncology and radiation therapy, and musculoskeletal prior authorization to eviCore. Appeals follow the HealthSpring form and the fax or mailing instructions on the denial notice.
Correct a Common Assumption
Some 2026 guidance — including guidance that predates this guide — still describes HealthSpring as "Cigna's rebranded Medicare Advantage business." That framing is now outdated. HealthSpring is HCSC's brand, built on the book of business HCSC bought from Cigna. Start at healthspring.com/providers or the number printed on the HealthSpring-branded member ID card. Use Availity Essentials payer ID 52192 for electronic claims and supported PA workflows; for an appeal, use the applicable HealthSpring appeal form and the fax or mailing instructions on the denial notice.
One piece did stay with Cigna: under a four-year services agreement disclosed as part of the transaction, Evernorth Health Services — Cigna's own pharmacy benefit subsidiary — continues providing pharmacy benefit services to HealthSpring's Medicare business. HealthSpring also continues to delegate specific medical PA categories to eviCore, so HCSC ownership does not by itself identify the operational reviewer.
What to Have Ready Before You Call
Whichever Cigna line applies, have this ready before dialing — it's the difference between a five-minute call and a callback tomorrow:
- Patient's Cigna member ID and date of birth, from the current card, not an older chart note
- Whether the ID card carries a "G" or "GWH-Cigna" indicator, which changes both the phone number and the appeals mailing address
- Requesting provider's NPI and Tax ID
- The claim, reference, or EviCore case number, if this is a follow-up on something already submitted
- The denial or determination letter, checked for "eviCore" or "Evernorth Behavioral Health" in the reviewing-organization field before assuming Cigna's main line can help
For the actual call script — what to say, how to anchor the conversation to a reference number, and how to document it for a later appeal — see our prior authorization phone call script guide and claim status call script.
When the Portal Beats the Phone
CignaforHCP.com covers most routine status checks without a call:
| Scenario | Portal Enough? | Call Instead When |
|---|---|---|
| Standard claim status check | Usually — CignaforHCP.com shows current status | The portal shows nothing or the claim isn't loading |
| Prior authorization submission (non-eviCore) | Often — electronic submission through CignaforHCP.com | The request needs clinical discussion or is time-sensitive |
| eviCore-delegated case status | Often — check evicore.com/provider first | The case instructions provide a phone route or the portal needs support |
| Payment dispute or appeal filing | Usually — file and track through CignaforHCP.com | You need to confirm receipt or the first customer-service call didn't resolve it |
| HealthSpring (Medicare Advantage) case | Claims and supported PA: Availity payer ID 52192; delegated PA: eviCore when specified | Appeals use the denial notice and applicable HealthSpring form; call the number on the current ID card when uncertain |
How Muni Calls Handles Cigna Provider Calls
Muni Calls places the outbound call, routes to the correct line based on the delegate and card type — Cigna's main provider number, the applicable eviCore specialty line, or Evernorth Behavioral Health — and works through the request without a staff member sitting on hold. It captures the reference number, rep name and ID, and stated decision date on every call, then returns the result for staff review. Managed payer operations receive a fixed quote based on call volume and workflow complexity; the $499 starting plan covers standardized receptionist use.
For Cigna's appeal timelines and forms, see how to appeal Cigna denials, Cigna timely filing limits, and the Cigna appeal submission guide. If your practice is weighing whether to automate payer calls entirely, see our comparison of AI phone systems for medical clinics.
Frequently Asked Questions
What is the Cigna provider services phone number?
800-88-CIGNA (882-4462) for standard Cigna ID cards — it handles customer service, claims status, appeals, credentialing, and medical management. Patients with a "G" or GWH-Cigna ID card route to 866-494-2111 instead.
What number do I call for Cigna eligibility verification?
The same main line, 800-88-CIGNA (882-4462), handles eligibility and benefits verification by phone for standard ID cards, though CignaforHCP.com is Cigna's preferred channel for eligibility checks and generates a Benefit Reference Number automatically.
What is the Cigna appeals phone number?
Call 800-88-CIGNA (882-4462) first — Cigna's own process asks providers to attempt a real-time resolution by phone before filing a written appeal. If that doesn't resolve it, mail a written appeal to the address that matches the card type and delegate (standard, "G"/GWH-Cigna, eviCore, or Express Scripts) listed in the appeals directory above.
Why does calling Cigna not work for some prior authorization requests?
Because Cigna delegates PA review for many specialty services — imaging, MSK, cardiology, GI, oncology, radiation therapy, sleep, home health, and DME — to eviCore by Evernorth, which runs its own intake and phone lines. CareLink plans in Massachusetts and Rhode Island, plus Hawaii and Puerto Rico plans, are listed exceptions that route through Cigna. Check the plan and determination notice before calling, then use our Cigna prior authorization phone numbers guide for the current specialty number.
Is Cigna HealthSpring still part of Cigna in 2026?
No. Health Care Service Corporation (HCSC) acquired Cigna's Medicare Advantage, Medicare Supplement, Medicare Part D, and CareAllies businesses in a deal that closed March 19, 2025, and rebranded the business HealthSpring for 2026. HCSC owns the plans, but routing remains task-specific: Availity payer ID 52192 supports electronic claims and specified PA workflows, several specialty PAs remain delegated to eviCore, and appeals use the HealthSpring form plus the fax or mailing instructions on the denial notice.
What number handles Cigna behavioral health prior authorization?
Evernorth Behavioral Health at 800-926-2273 handles behavioral health precertification and general provider support, separately from Cigna's medical Provider Services line.
What is the Cigna credentialing phone number?
800-88-CIGNA (882-4462) — select the credentialing option when prompted. Have the practice's name and Tax ID Number ready; that's what Cigna uses to look up an application's status.
How long do I have to file a written Cigna appeal?
180 calendar days from the date of the initial payment or denial notice, or 180 days from the date of the last payment adjustment if the appeal concerns an adjusted payment rather than an outright denial, per Cigna's Appeals and Disputes policy.
Ready to Stop Dialing the Wrong Number?
Knowing which of Cigna's numbers to dial — commercial, "G" card, eviCore, Evernorth Behavioral Health, or HealthSpring's separate HCSC operation entirely — only solves half the problem. Someone on staff still has to make the call, wait through the queue, and document what happens. That's the part worth automating.
This guide reflects 2026 Cigna provider contact information as published on Cigna's own CHCP and Appeals and Disputes pages, and the 2025 HCSC acquisition of Cigna's Medicare Advantage business as announced by HCSC. Phone numbers, mailing addresses, and delegated-vendor routing change without much notice — always confirm against the number on the specific denial letter, remittance advice, or the patient's current ID card if it conflicts with this guide. This information is for administrative and billing purposes and is not medical advice.