Molina Healthcare has no single national provider line — each state health plan runs its own Provider Services number, and Medicaid, Medicare Advantage, and Marketplace can route differently even within the same state. California's Medi-Cal authorization line is 844-557-8434, Texas Provider Services is 855-322-4080, Florida is 855-322-4076, Ohio is 855-322-4079, Michigan is 855-322-4077, Washington is 855-322-4082, New Mexico is 855-322-4078, Kentucky (Passport by Molina) is 800-578-0775, and Iowa is 844-236-1464. Confirm the number for the member's state, plan, and service using the sources below.
Why "The Molina Number" Isn't One Number
Molina publishes provider contact information by state and product. Start with the member's state and exact plan, then distinguish a general Provider Services inquiry from a service-specific authorization request. A number listed for one state or product does not establish the correct route for another.
The same state-and-product check matters for submission deadlines; see our Molina timely filing guide. Confirm the current provider contact page before using a number copied from an older note or another state's manual.
Molina Numbers Are State-Specific — Not National
Confirm the member's state and plan before dialing. Compare the current provider instructions with the denial notice or remittance advice; if they conflict, ask Provider Services to clarify the route.
Molina Provider Contact Directory by State
| State | Provider Services / Claims | Prior Authorization | Notes |
|---|---|---|---|
| California | 844-557-8434 (Medi-Cal authorizations, not a general claims line); Member/eligibility 888-665-4621 | Medi-Cal PA fax 800-811-4804; Pharmacy PA 855-322-4075 (fax 866-508-6445) | Use the California provider contact page for other service-specific contacts |
| Texas | 855-322-4080 (Provider Services & Claims) | Medicaid/CHIP outpatient and LTSS PA fax 866-420-3639; inpatient admissions fax 833-994-1960; Behavioral Health PA fax 866-617-4967 | Provider appeals/complaints 855-322-4080, fax 877-319-6852; see the 2026 PA guide for service-specific exceptions |
| Florida | 855-322-4076 (Provider Services) | Route by service line — confirm current submission instructions in the FL provider manual | SMMC Medicaid Member Services 866-472-4585; Children's Medical Services (CMS) Plan Member Services 800-262-0750 |
| Ohio | 855-322-4079 (Provider Services, Claims & Utilization Management) | Submit PA requests through Availity Essentials; Molina discontinued PA fax submissions January 1, 2026 | Follow the current Ohio Provider Forms notice rather than older PA fax listings |
| Michigan | 855-322-4077 (Main Line & Member Eligibility) | Pharmacy PA fax 888-373-3059 | Claims fax 248-925-1768; Provider Services fax 877-708-2112 |
| Washington | 855-322-4082 (Provider Services & Claims) | Confirm current PA fax in the WA provider manual | Non-claim provider disputes: 855-322-4082; Member Services 800-869-7165 |
| New Mexico | 855-322-4078 (Provider Services) | Confirm current PA fax in the NM provider manual | Member Services 844-862-4543; 24-hour Behavioral Health Crisis Line 988 |
| Kentucky (Passport by Molina) | 800-578-0775 (Provider Services & Claims) | Medical/Behavioral Health PA fax 833-454-0641; Pharmacy PA fax 844-802-1406 | Main toll-free line 844-847-9951; Member Services 800-578-0603 |
| Iowa | 844-236-1464 (main line, also handles Pharmacy) | Route through the main line — Utilization Management shares this number | Member Services 844-236-0894; 24/7 Nurse Advice Line 844-236-2096 |
| Other states or products | Use Molina's state-specific provider contact page for the member's current plan | Confirm the current submission channel for the service | Do not carry a number over from another state or assume a historical plan is still offered |
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This directory uses Molina's state-specific contact pages and the dated submission notices linked below, checked September 21, 2026. Most rows cite Medicaid provider pages; California's listed phone is specifically for Medi-Cal authorizations. Do not infer Medicare or Marketplace routing from a Medicaid listing. Confirm current instructions for the member's plan and service before calling or submitting documents; if a notice and a current provider page conflict, ask Provider Services to clarify the route.
Sources for the Directory Above
Medicaid, Medicare Advantage, and Marketplace Don't Always Share a Line
Choose the contact page for the member's exact product, even when a phone number happens to be shared. Submission channels also change over time: Ohio's current Provider Forms notice requires Availity Essentials for PA requests effective January 1, 2026, despite fax numbers remaining on an older contact page.
Two state-specific exceptions to note before calling:
- Kentucky Medicaid uses the Passport name. Passport by Molina Healthcare lists a toll-free main line (844-847-9951) and Provider Services number (800-578-0775).
- Virginia's Molina Medicare coverage ended June 30, 2025. Molina's Medicare provider notice confirms the termination. Check current coverage before using a prior year's plan information.
Confirm the Line of Business Before You Call
Have the member's current ID card in hand. Medicaid, Medicare, and Marketplace contacts and submission instructions must be checked for the specific plan and service. If the current provider page and determination notice disagree, ask Provider Services to clarify before sending documents.
Molina Marketplace Routing
Use the applicable state's Molina Marketplace contact page rather than assuming its Medicaid contacts apply. For example, Molina's Florida Marketplace FAQ lists 855-322-4076 for providers and 888-560-5716 for members. This Florida example does not establish routing for another state's Marketplace product.
What to Have Ready Before You Call
Whichever state line applies, have this ready before dialing:
- Member's Molina ID number and date of birth, from the current card — Medicaid, Medicare Advantage, and Marketplace cards look different even within the same state
- Which product the member carries — Medicaid, Molina Medicare Complete Care, or Marketplace — since PA fax routing and appeal deadlines differ by line of business
- Requesting provider's NPI and Tax ID
- The claim, authorization, or reference number, if this is a follow-up on something already submitted
- The denial or determination notice, compared with current plan instructions; ask Provider Services to clarify conflicting submission details
For the claims and appeals workflow once you have the right number, see our Molina Healthcare Appeal Form Guide and Molina Healthcare Appeal Letter Template. For a comparable directory on another major payer, see our Cigna Provider Phone Numbers & Contact Guide.
How Muni Calls Handles Molina Provider Calls
Muni Calls supports configured outbound payer-call workflows. Staff should confirm the payer phone number, member's plan, and requested workflow before a call is scheduled. Results can include reference numbers and representative details when the payer provides them, with follow-up information returned for staff review. A demo can establish which Molina workflows are supported for your practice.
Frequently Asked Questions
What is the Molina Healthcare provider phone number?
There is no single national number — each state Molina health plan has its own Provider Services line. California's Medi-Cal authorization line is 844-557-8434, Texas is 855-322-4080, Florida is 855-322-4076, Ohio is 855-322-4079, Michigan is 855-322-4077, Washington is 855-322-4082, New Mexico is 855-322-4078, Kentucky (Passport by Molina) is 800-578-0775, and Iowa is 844-236-1464. Confirm your state's current number in the directory above or Molina's state provider manual.
What number do I call for Molina prior authorization?
It depends on the state, plan, and service. Use the authorization contact identified in the applicable current provider instructions. For example, California lists 844-557-8434 for Medi-Cal authorizations, while Ohio requires PA submissions through Availity Essentials from January 1, 2026. A phone number for questions does not establish that fax submissions are accepted.
Is Molina Healthcare the same as Passport Health Plan in Kentucky?
Molina's Kentucky Medicaid provider page uses the name Passport by Molina Healthcare and lists a toll-free main line (844-847-9951) and Provider Services number (800-578-0775). Use that page's current instructions for the member's plan.
Does Molina Healthcare still offer Medicare Advantage in Virginia?
No. Molina discontinued its Virginia Medicare Advantage plans effective June 30, 2025. A Virginia practice with a patient previously enrolled in Molina Medicare Complete Care should confirm the patient's current 2026 coverage rather than assume the plan is still active.
How do I find Molina's provider phone number for a state not listed here?
Start at Molina's contact selector, choose the state, and look for the provider contact for the member's plan. Compare it with the current determination notice or remittance advice and clarify conflicting instructions before submitting documents.
What is the difference between Molina's Medicaid and Medicare Advantage provider lines?
Do not assume a Medicaid provider number serves Medicare Advantage. Confirm the product on the current ID card, then use the corresponding state-and-product provider contact page. The required submission channel may also depend on the service and current policy.
Ready to Stop Tracking Molina's State-by-State Numbers by Hand?
Keep the member's state, product, service, and current submission instructions together in the call record. Before arranging an outbound payer call, confirm the destination and what information staff need returned.
Sources were checked September 21, 2026. Contact details and submission policies can change; confirm the current instructions for the member's state, plan, and service. This guide is for administrative and billing purposes and is not medical advice.