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Muni Health Online Privacy Policy
Last Updated 09/30/2024
INTRODUCTION
Muni Health, Inc. (“Muni Health,” “we,” “us,” and “our”) understands the importance of your privacy and protecting your personal information. This Privacy Policy (the “Policy”) describes how Muni Health collects, uses, maintains, protects, and shares information about you, as well as how you can access, change, and remove your information. This Policy applies to information we may collect about you through our website, social media, email and text exchanges, mobile apps, provider portals, and other online services on which this Policy is posted (collectively referred to as the “Site”). It also applies when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy. This Policy does not apply to offline activities and communications or third-party websites linked from our Site.
Please read this Policy carefully to understand what we do. If you do not understand or agree to any aspects of our Policy, please contact us before using our Site. If you use our Site, you agree to this Policy.
This Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Policy. To the extent that any translated versions of this Policy conflict with the English language version, the English version shall control.
CHILDREN’S PRIVACY
Our Site is not intended for children. If you are under the age of 18, please do not register with us, engage with our Site, or provide any personal information about yourself. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us immediately.
COLLECTION OF PERSONAL INFORMATION
We may collect several types of information from and about users of our Site, including:
Information from which you can be identified, such as name, postal address, email address, telephone number, driver’s license number, and social security number;
Authentication information, including the username, password, and date of birth used to register an account on the Site;
Financial information, such as bank account numbers or credit/debit card information for payment processing;
Medical and health information, including data collected from wearable devices and patient records within our Provider Portal;
Biometric information;
Commercial information, such as records of products or services purchased or considered;
IP address, mobile network information, or device information;
Comments, reviews, and preferences including product preferences, online preferences, and interests.
Information listed above that identifies you is referred to in this Policy as "Personal Information." Personal Information does not include publicly available information.
We collect this information in different ways:
Information you provide to us: When you create or modify your account, register for the Provider Portal, or purchase products/services from us.
Information we obtain from third parties: We may receive information about you from business partners, including healthcare providers.
Information we collect automatically: This includes data collected through cookies and similar technologies as described in more detail below.
Muni Health only collects and processes the minimum amount of Personal Information from you that is necessary for the purposes of our information processing activities.
HIPAA AND PROTECTED HEALTH INFORMATION
As part of our services, we may collect and process Protected Health Information (PHI) on behalf of healthcare providers in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For example, when Muni Health manages patient data via the Provider Portal, we ensure that the PHI is handled in accordance with HIPAA regulations. The use and disclosure of PHI are governed by our HIPAA Business Associate Agreement (BAA) with healthcare providers.
USE OF PERSONAL INFORMATION
Muni Health uses and retains information we collect about you, including Personal Information, for the following purposes:
To provide our Site and its contents to you, including health dashboards in the Provider Portal;
For user and provider account verification;
To provide information, products, or services you request from us;
To improve the information, products, and services we offer;
For customer and provider communications and support;
To manage the Provider Portal and ensure compliance with HIPAA;
To fulfill our obligations under any contracts entered into between you and us, including for billing and collection;
For our compliance with legal and regulatory requirements;
To notify you about changes to our Site, products, or services;
To conduct our business and advertising operations;
In any other way we describe when you provide the information; and
For any other purpose with your consent.
DISCLOSURE OF PERSONAL INFORMATION
Muni Health does not trade, rent, or sell your Personal Information to third parties. However, we may share your information in the following circumstances:
Vendors and Service Providers: We may provide your information to third-party vendors and service providers who help us operate the Site and offer services, such as managing the Provider Portal or handling payment transactions.
Legal Disclosure: We may disclose Personal Information if required to comply with legal obligations, respond to government requests, or protect the rights, safety, or security of Muni Health or others.
Transfer in the Event of Sale: In the event of a business transaction, such as a merger or acquisition, your Personal Information may be transferred to the new owners.
With Your Consent: We may share Personal Information with companies or individuals outside of Muni Health when we have your consent to do so.
COOKIES AND OTHER TECHNOLOGIES
We use cookies, web beacons, and similar technologies to collect information about how you use our Site. These technologies help improve our services by storing user preferences, tracking user trends, and providing relevant advertising. The information collected by these technologies does not include Personal Information unless it is associated with other Personal Information you provide.
You can reset your browser to refuse cookies, but certain Site features may not function without them. For more information on cookies and how to disable them, please refer to our section on cookies.
ADVERTISING AND ANALYTICS
Muni Health may use Google Analytics, Hotjar, and other technologies to analyze user behavior and optimize the user experience on our Site. These services help us understand how users engage with our Site and allow us to make improvements based on user behavior and feedback.
We may also use cookies and other technologies to provide interest-based advertising and show you relevant ads for Muni Health or third parties based on your browsing activity.
YOUR RIGHTS RELATED TO YOUR INFORMATION
In compliance with applicable laws, including California Consumer Privacy Act (CCPA) and similar state laws, we provide users with certain rights regarding their Personal Information. These rights include the ability to access, correct, or delete your information, and to request information about how your data is collected and shared.
If you wish to exercise any of these rights, you or your authorized agent can contact us at hello@muni.health.
SECURITY OF YOUR INFORMATION
Muni Health uses industry-standard security measures to protect your Personal Information. However, no data transmission over the internet can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information, and we advise against sending confidential information via unencrypted emails.
LINKED SITES
The Site may contain links to third-party websites, including social media platforms. This Privacy Policy does not apply to those Linked Sites. We are not responsible for the privacy practices or content of third-party websites, and you should review their respective privacy policies.
USER CONTENT
If you post any content in public areas of the Site, such as reviews or comments, please be aware that this information is public and may be read by others. Muni Health is not responsible for how other users may use this information.
CONSENT TO PROCESSING OF PERSONAL DATA IN THE UNITED STATES
Our Site is intended for users in the United States. If you are accessing the Site from outside the U.S., by using our services you consent to the transfer and processing of your Personal Information in the United States.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically. Your continued use of our Site after changes are made constitutes your acceptance of the updated Privacy Policy, so please check back regularly for updates.
QUESTIONS AND CONTACT INFORMATION
If you have any questions about this Privacy Policy, please contact us at:
Phone: (407) 765 - 2055
Email: hello@muni.health